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$(document).ready(function(){ (function() { var fieldSelection = { addToReply: function() { var url = arguments[0] || '', title = arguments[1] || '', e = this.jquery ? this[0] : this, text = ''; if (title !== '') { text = '[' + title + '](' + url + ')'; } else { text = url; } return ( ('selectionStart' in e && function() { if (e.value === "\n\n" + openTicketSignature) { e.selectionStart=0; e.selectionEnd=0; } e.value = e.value.substr(0, e.selectionStart) + text + e.value.substr(e.selectionEnd, e.value.length); e.focus(); return this; }) || (document.selection && function() { e.focus(); document.selection.createRange().text = text; return this; }) || function() { e.value += text; return this; } )(); } }; $.each(fieldSelection, function(i) { $.fn[i] = this; }); })(); $("#addfileupload").click(function () { $("#fileuploads").append("<input type=\"file\" name=\"attachments[]\" class=\"form-control top-margin-5\">"); return false; }); $("#predefq").keyup(function () { var intellisearchlength = $(this).val().length; if (intellisearchlength>2) { WHMCS.http.jqClient.post( "supporttickets.php", { action: "loadpredefinedreplies", predefq: $("#predefq").val(), token: csrfToken }, function(data) { $("#prerepliescontent").html(data); } ); } }); $("#frmOpenTicket").submit(function (e, options) { options = options || {}; $("#btnOpenTicket").attr("disabled", "disabled"); $("#btnOpenTicket i").removeClass("fa-plus").addClass("fa-spinner fa-spin"); if (options.skipValidation) { return true; } e.preventDefault(); var gotValidResponse = false, postReply = false, responseMsg = '', thisElement = $(this); WHMCS.http.jqClient.post( "supporttickets.php", { action: "validatereply", id: 0, status: 'new', token: csrfToken }, function(data){ gotValidResponse = true; if (data.valid) { postReply = true; } else { // access denied responseMsg = 'Access Denied. Please try again.'; } }, "json" ) .always(function() { var adminMessage = $("#replyingAdminMsg"); if (!gotValidResponse) { responseMsg = 'Session Expired. Please <a href="javascript:location.reload()" class="alert-link">reload the page</a> before continuing.'; } if (responseMsg) { postReply = false; adminMessage.html(responseMsg); adminMessage.removeClass('alert-info').addClass('alert-warning'); if (!adminMessage.is(":visible")) { adminMessage.hide().removeClass('hidden').slideDown(); } $('html, body').animate({ scrollTop: adminMessage.offset().top - 15 }, 400); } if (postReply) { adminMessage.slideUp(); thisElement.attr('data-no-clear', 'false'); $("#frmOpenTicket").trigger('submit', { 'skipValidation': true }); } else { $("#btnOpenTicket").removeAttr("disabled"); $("#btnOpenTicket i").removeClass("fa-spinner fa-spin").addClass("fa-plus"); } }); }); $(document).on('change', 'input[name="related_service[]"]', function () { var id = $(this).val(), type = $(this).data('type'); if (!id || id === 0) { type = ''; } $('#inputRelatedServiceType').val(type); }) jQuery(document).on('click', '#relatedservicestbl tr', function() { if(!jQuery('#relatedservicestbl .related-service').hasClass('hidden')) { jQuery(this).find('input').prop('checked', true); } }); jQuery(document).on('click', '#relatedservicestbl tr a', function(e) { e.stopPropagation(); }); }); function insertKBLink(url, title) { $("#replymessage").addToReply(url, title); } function selectpredefcat(catid) { WHMCS.http.jqClient.post( "supporttickets.php", { action: "loadpredefinedreplies", cat: catid, token: csrfToken }, function(data){ $("#prerepliescontent").html(data); }); } function loadpredef(catid) { $("#prerepliescontainer").slideToggle(); $("#prerepliescontent").html('<img src="images/loading.gif" align="top" /> ' + loadingText); WHMCS.http.jqClient.post( "supporttickets.php", { action: "loadpredefinedreplies", cat: catid, token: csrfToken }, function(data){ $("#prerepliescontent").html(data); }); } function selectpredefreply(artid) { WHMCS.http.jqClient.post( "supporttickets.php", { action: "getpredefinedreply", id: artid, token: csrfToken }, function(data){ $("#replymessage").addToReply(data); }); $("#prerepliescontainer").slideToggle(); } function dropdownSelectClient(userId, name, email) { var rowSelectInfo = $('#rowSelectInfo'), relatedServicesTable = $('#relatedservicestbl'), relatedServiceBtn = jQuery('#btnRelatedServiceExpand'); $("#clientinput").val(userId); $("#name").val(name).prop("disabled", true); if (email === "undefined") { $("#email").prop("disabled", true); } else { $("#email").val(email).prop("disabled", true); } if (rowSelectInfo.hasClass('hidden')) { relatedServicesTable.find('tr') .not("[data-original='true']") .remove(); } relatedServicesTable.find('tr') .not(":first-child") .hide(); rowSelectInfo.after( '<tr id="rowLoading" class="fieldlabel text-center"><td colspan="7">' + '<img src="images/loading.gif" align="top" /> ' + loadingText + '</td></tr>' ); WHMCS.http.jqClient.jsonPost( { url: WHMCS.adminUtils.getAdminRouteUrl( '/support/ticket/open/client/' + userId + '/additional/data' ), data: { token: csrfToken, showTen: true }, success: function(data) { var ccs = jQuery(".selectize-newTicketCc")[0].selectize; if (typeof ccs !== 'undefined') { ccs.clear(); ccs.clearOptions(); if (data.ccs.length) { ccs.addOption(data.ccs); } } if (data.services && relatedServiceBtn.length) { relatedServiceBtn.prop('disabled', false); } relatedServicesTable.find('tbody').append(data.services); relatedServicesTable.find('td.hidden').removeClass('hidden'); relatedServicesTable.find('tr.hidden').removeClass('hidden'); relatedServicesTable.find('tr').not("[id='rowSelectInfo']").show(); rowSelectInfo.addClass('hidden'); if (relatedServiceType) { $('input[name="related_service[]"][data-type="' + relatedServiceType + '"][value="' + relatedService + '"]') .prop('checked', true); $('#inputRelatedServiceType').val(relatedServiceType); relatedServiceType = undefined; } else { $('input[name="related_service[]"]').first().prop('checked', true); $('#inputRelatedServiceType').removeAttr('value'); } }, always: function() { $('#rowLoading').remove(); } } ); } function openTicketExpandRelServices() { var rowSelectInfo = jQuery('#rowSelectInfo'), relatedServicesTable = jQuery('#relatedservicestbl'), relatedServiceBtn = jQuery('#btnRelatedServiceExpand'), clientId = jQuery('#clientinput').val(); relatedServiceBtn.prop('disabled', true).find('span').toggleClass('hidden'); WHMCS.http.jqClient.jsonPost( { url: WHMCS.adminUtils.getAdminRouteUrl( '/support/ticket/open/client/' + clientId + '/additional/data' ), data: { token: csrfToken }, success: function (data) { if (data.services) { relatedServicesTable.find('tbody').children().not('#relatedServiceNone').remove(); relatedServicesTable.find('tbody').append(data.services); if (rowSelectInfo.hasClass('hidden')) { relatedServicesTable.find('td.hidden').removeClass('hidden'); relatedServicesTable.find('tr.hidden').removeClass('hidden'); rowSelectInfo.addClass('hidden'); } if (relatedServiceType) { jQuery('input[name="related_service[]"][data-type="' + relatedServiceType + '"][value="' + relatedService + '"]') .prop('checked', true); jQuery('#inputRelatedServiceType').val(relatedServiceType); } } }, always: function () { relatedServiceBtn.find('span').toggleClass('hidden'); } } ); }